Contact
We’re here to help. Whether you have a question about your order, need support, or simply want to reach out, you can contact us anytime using the information below.
Order Support
For questions about an existing order, shipping, returns, or product issues:
General Support
For all other questions, feedback, or assistance:
Response Time
We do our best to respond within 1–2 business days.
During high‑volume periods or new releases, response times may be slightly longer.
Mailing Address
Velvet & Float
PO Box 690142
Orlando, FL 32869
(For carriers that do not deliver to PO Boxes, please use:
10450 Turkey Lake Road #690142, Orlando, FL 32819