Privacy Policy

Overview

Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from Velvet & Float.

By using our website, you agree to the practices described below.

Information We Collect

Information You Provide

We collect information you voluntarily share with us, including:

• Name

• Email address

• Shipping and billing address

• Payment information (processed securely by our payment partners)

• Order details

• Any messages or inquiries you send to us

Information Collected Automatically

When you browse our site, we automatically collect:

• IP address

• Device type

• Browser information

• Pages viewed

• Time spent on the site

• General location data

This helps us understand how visitors use our site and improve performance.

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you about your order

• Send updates, announcements, or promotions (only if you opt in)

• Improve website performance and customer experience

• Prevent fraud or misuse

• Comply with legal obligations

We do not sell or rent your personal information.

Payment & Security

All payments are processed through secure third‑party providers such as:

• Stripe

• PayPal

We never see or store your full credit card details.

Our website uses SSL encryption to protect your data during transmission.

Cookies & Tracking Technologies

We use cookies to:

• Keep items in your cart

• Remember your preferences

• Analyze site traffic

• Improve performance

You can disable cookies in your browser settings, but some features may not function properly.

Sharing Your Information

We only share your information with trusted service providers who help us operate our business, including:

• Payment processors

• Shipping carriers

• Email and marketing platforms

• Website hosting and analytics tools

These partners are only allowed to use your information to perform services on our behalf.

We do not sell personal data.

Data Retention

We retain your information for as long as necessary to:

• Fulfill your order

• Maintain accurate business records

• Comply with legal requirements

You may request deletion of your personal information at any time.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold

• Request corrections

• Request deletion

• Opt out of marketing emails

To make a request, email us at support@velvetfloat.com.

Children’s Privacy

Velvet & Float does not knowingly collect information from children under 13.

If we learn that we have, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated revision date.

Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

support@velvetfloat.com