Shipping

Processing Times

All orders are processed within 2–4 business days.
During high‑volume periods or new releases, processing may take slightly longer. You’ll receive an email confirmation as soon as your order ships.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and the weight of your order.
Estimated delivery windows will appear before you complete your purchase.

Most orders arrive within:

• Domestic (U.S.): 3–7 business days

• Expedited: 2–3 business days

Delivery times are estimates provided by the carrier and may vary due to weather, holidays, or carrier delays.

Order Tracking

You’ll receive a tracking number via email once your order has shipped.
Tracking updates may take up to 24 hours to appear.

Shipping Address Accuracy

Please double‑check your shipping address at checkout.
Velvet & Float is not responsible for delays or lost packages due to incorrect or incomplete addresses provided at the time of purchase.

Lost, Stolen, or Damaged Packages

If your package is marked as delivered but cannot be located, please contact the carrier first.
If the issue remains unresolved, email us at orders@velvetfloat.com and we’ll assist you.

For damaged items, email us within 48 hours of delivery at orders@velvetfloat.com with photos of the product and packaging so we can make it right.

International Shipping

At this time, Velvet & Float ships within the United States only.

Questions

For any shipping‑related questions, email us at orders@velvetfloat.com.
For general support, reach us at support@velvetfloat.com.