Terms of Service
Overview
These Terms of Service govern your use of the Velvet & Float website and the purchase of our products. By accessing our site or placing an order, you agree to these terms.
Use of Our Website
You may use our website for personal, non‑commercial purposes only.
You agree not to:
• misuse the site
• attempt to interfere with its security
• use our content without permission
All content on this site—including text, images, branding, and product descriptions—is the property of Velvet & Float and may not be copied or reproduced without written consent.
Product Information
We make every effort to display our products accurately.
However:
• colors may vary slightly due to screen settings
• product availability may change
• pricing may be updated without notice
If an item becomes unavailable after you place an order, we will notify you and issue a refund.
Orders & Payment
By placing an order, you agree that:
• all information you provide is accurate
• you are authorized to use the payment method provided
• you understand that orders are subject to acceptance and availability
Payments are processed securely through Stripe and PayPal.
We do not store or have access to your full payment details.
Shipping & Delivery
Shipping times are estimates and may vary due to carrier delays, weather, or holidays.
Once a package is handed to the carrier, delivery is outside our control.
For full details, please review our Shipping Policy.
Returns & Exchanges
We accept returns within 30 days of delivery for unused, unopened items in their original packaging.
Customers are responsible for return shipping costs unless the return is due to our error.
For full details, please review our Return Policy.
Cancellations & Order Changes
Orders cannot be changed or canceled once they have entered processing.
If you need assistance, email us at orders@velvetfloat.com as soon as possible and we’ll do our best to help.
Account Information (If Applicable)
If you create an account on our site, you are responsible for:
• maintaining the confidentiality of your login information
• all activity under your account
We reserve the right to suspend or terminate accounts that violate these terms.
Limitation of Liability
Velvet & Float is not liable for:
• delays caused by carriers
• incorrect addresses provided by the customer
• allergic reactions or sensitivities
• misuse of products
To the fullest extent permitted by law, our liability is limited to the amount you paid for the product.
Privacy
Your privacy is important to us.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
Changes to These Terms
We may update these Terms of Service from time to time.
Changes will be posted on this page with an updated revision date.
Your continued use of the site constitutes acceptance of the updated terms.
Contact Us
For questions about these Terms of Service, contact us at: