Returns

30‑Day Return Window

We accept returns within 30 days of delivery.

Items must be unused, in their original condition, and in their original packaging.

Because our products are designed for personal, sensory use, we cannot accept returns on items that have been opened or used.

How to Start a Return

To begin a return, email us at orders@velvetfloat.com with:

- your order number

- the item(s) you’d like to return

- the reason for the return

We’ll respond with return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our end (incorrect item, damaged on arrival, etc.).

Refunds

Once your return is received and inspected, we’ll notify you by email.

Approved refunds are issued to your original payment method.

Please allow 5–10 business days for your bank or card issuer to process the refund.

Exchanges

If you’d like to exchange an item, email us at orders@velvetfloat.com and we’ll help you find the best option.

Exchanges are processed as a return + new order.

Non‑Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

- opened or used products

- items marked final sale

- digital products (if applicable)

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email us within 48 hours at orders@velvetfloat.com with photos of the product and packaging.

We’ll make it right immediately and cover all associated shipping costs.

Questions

For return‑related questions, email orders@velvetfloat.com.

For general support, reach us at support@velvetfloat.com.